Shipping policy

Shipping policy

Thank you for shopping at Groundly. This page explains how we ship your order and what to expect.

International shipping and customs

We ship to customers in many countries. Depending on your destination, your order may be subject to import duties, taxes or customs fees charged by your local authorities. These charges are the responsibility of the customer and are not included in the price of your order. Please check your local customs rules if you are unsure.

Delivery times

All countries: approximately 5 to 14 business days (tracking available).

Delivery times are estimates and begin once your order has been processed and shipped.

Order processing

Orders are processed within 1 to 3 business days. Processing time is separate from shipping time. You will receive an email with your tracking number as soon as your order ships.

Delayed or lost deliveries

Occasionally a delivery may be delayed by the carrier, customs or events outside our control. If your order has not arrived within the estimated time, please contact us and we will help you track it down.

Cancelling an order

You can cancel your order within 6 hours of placing it by contacting us. After that time the order may already be in preparation and we may not be able to cancel it.

Questions

If you have any questions about shipping, write to us at support@shopgroundly.com.