Refund policy

Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at support@shopgroundly.com with your order number. If your return is accepted, we will email you the instructions and the address to send the item to. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Photos of the problem will help us resolve it faster.

Exchanges

The fastest way to get the size or color you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. The 14 days start from the day you receive the goods. To qualify, the item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear on your account.